At 9ab, we understand that your personal information is exactly that — personal. This Privacy Policy explains in plain terms what data we collect from Pakistani members, why we collect it, how it is stored and protected, who we share it with, and what rights you have over your own information. We are committed to handling your data with the same care and integrity that defines everything else we do at 9ab.
Six core principles that guide how 9ab collects, uses, and protects every Pakistani member's personal information.
All personal data held by 9ab is stored on encrypted, access-controlled servers. We use 256-bit SSL/TLS encryption for all data in transit and AES-256 encryption for sensitive data at rest, including financial information and identity documents submitted for KYC.
9ab does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is only shared with third parties where strictly necessary for platform operations, payment processing, legal compliance, or fraud prevention — never for commercial sale.
9ab collects only the data that is genuinely needed to operate your account, verify your identity, process your transactions, and keep the platform safe. We do not collect data speculatively or for purposes that have not been disclosed to you in this Privacy Policy.
Where 9ab relies on your consent to process personal data — for example, for marketing communications — you have the right to withdraw that consent at any time through your account settings without affecting the lawfulness of any processing that occurred before withdrawal.
Every 9ab member has the right to access a copy of the personal data held about them, to request corrections to inaccurate data, and to request deletion of data that 9ab is no longer legally required to retain. Submit these requests via the live chat support channel.
9ab retains personal data only for as long as is necessary for the purposes set out in this Policy, or as required by applicable law and our gaming licence obligations. Account data is typically retained for a minimum of 5 years following account closure for AML compliance.
1.1 This Privacy Policy applies to all personal data collected, processed, and stored by 9ab in connection with the operation of the 9ab Platform at 9ab.biz, including all associated services, games, sportsbook products, payment systems, and customer support channels accessible through the Platform.
1.2 For the purposes of this Privacy Policy, "9ab", "the Company", "we", "us", and "our" refers to the operator of the 9ab Platform, which acts as the data controller in respect of personal data collected from Members and visitors of 9ab.biz.
1.3 This Policy applies to all registered Members, applicants in the process of registering, and unregistered visitors who browse the 9ab Platform. By accessing any part of 9ab.biz or creating an account, you acknowledge that you have read and understood this Privacy Policy.
1.4 This Privacy Policy should be read alongside the 9ab Terms and Conditions and the Responsible Gaming Policy, both of which are incorporated by reference.
2.1 9ab collects personal data across several categories depending on how you interact with the Platform. The following table summarises the key categories of personal data we collect:
| Category | Examples of Data Collected | Mandatory / Optional |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, CNIC number, passport number (if applicable), photograph (for KYC) | Mandatory for KYC |
| Contact Data | Email address, Pakistani mobile number, city of residence | Mandatory at registration |
| Account Data | Username, hashed password, account preferences, communication preferences, session history | Mandatory |
| Financial Data | JazzCash/EasyPaisa account numbers, bank account details for withdrawals, transaction history, deposit and withdrawal amounts | Mandatory for transactions |
| Gaming & Betting Data | Game play history, bet history, wager amounts, win/loss records, session durations, game preferences | Automatically generated |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone | Automatically collected |
| Behavioural Data | Pages visited, time spent on Platform, navigation patterns, features used, links clicked | Automatically collected |
| Communication Data | Live chat transcripts, email correspondence, support ticket records | Generated during support interactions |
2.2 Where the collection of certain data is optional, you will be clearly informed at the point of collection. Refusing to provide mandatory data categories may limit or prevent access to specific Platform features or services.
9ab collects personal data through the following primary mechanisms:
4.1 9ab processes personal data only where there is a valid legal basis for doing so. The following table sets out the primary purposes for which we process your data and the corresponding legal basis:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Contractual necessity |
| KYC identity and age verification (21+ compliance) | Legal obligation; contractual necessity |
| Processing deposits and withdrawals via PKR payment methods | Contractual necessity |
| Anti-money laundering (AML) screening and reporting | Legal obligation under gaming licence conditions |
| Fraud detection and prevention | Legitimate interest of 9ab and platform integrity |
| Responsible gaming monitoring and intervention | Legal obligation; legitimate interest in member welfare |
| Customer support and dispute resolution | Contractual necessity; legitimate interest |
| Platform analytics and performance improvement | Legitimate interest |
| Marketing and promotional communications (opt-in only) | Your consent |
| Compliance with regulatory reporting requirements | Legal obligation |
4.2 Where 9ab relies on legitimate interest as a legal basis, we have assessed that our legitimate interest is not overridden by your privacy rights. You have the right to object to processing based on legitimate interests; please contact support to exercise this right.
5.1 9ab does not sell, rent, or trade personal data to third parties for commercial marketing purposes under any circumstances. We only share personal data with third parties in the following categories and for the following reasons:
Personal and financial data is shared with payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT exchange infrastructure solely for the purpose of processing your deposit and withdrawal transactions. These providers handle data under their own privacy policies and applicable financial regulations.
Identity documentation submitted for KYC verification is processed by authorised third-party identity verification service providers operating under contractual confidentiality obligations with 9ab. These providers are used solely for the purpose of verifying your identity and age in compliance with 9ab's gaming licence requirements.
Third-party casino game studios whose software is hosted on the 9ab Platform may receive limited technical and gaming data (such as session tokens and game result data) necessary for the operation of their games. Game providers do not receive your identity, contact, or financial data.
9ab uses third-party fraud detection and AML screening services. Data shared with these providers is subject to contractual data processing agreements. These services help 9ab identify and prevent money laundering, account fraud, and multi-accounting in accordance with our gaming licence obligations.
9ab may be required by law, court order, or regulatory direction to disclose personal data to government agencies, law enforcement authorities, gaming regulatory bodies, or financial intelligence units. Such disclosures are made only to the extent required and in accordance with applicable legal procedures. Where legally permitted, 9ab will notify you of such disclosures.
6.1 9ab uses cookies and similar tracking technologies on the Platform to ensure proper functionality, analyse usage patterns, maintain your session state, and — where you have consented — to deliver relevant promotional content.
6.3 You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the Platform, including logging into your account. Analytics and functional cookies may be disabled without affecting core Platform access.
7.1 9ab takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
7.2 In the event of a data security incident that is likely to result in a risk to your rights and freedoms, 9ab will notify affected Members without undue delay and in accordance with the notification requirements of our operating jurisdiction and gaming licence conditions.
7.3 While 9ab implements robust security measures, no internet-based platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password and enabling two-factor authentication on your 9ab account.
8.1 9ab retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any mandatory retention periods required by our gaming licence, applicable AML legislation, and financial record-keeping obligations.
8.2 The following general retention periods apply:
8.3 Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.
9.1 As a Member of the 9ab Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 9ab support team via live chat or by email at [email protected]:
You have the right to request a copy of all personal data 9ab holds about you. We will respond to verified access requests within 30 days.
You have the right to request correction of any inaccurate or incomplete personal data held about you. Some corrections may require re-verification of identity.
You may request deletion of your personal data where 9ab no longer has a lawful basis to retain it. Mandatory retention periods under AML law may limit the scope of erasure.
You may request that 9ab restrict processing of your data in certain circumstances, such as while the accuracy of data is being contested.
Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request your data in a structured, machine-readable format.
You may object to processing of your data where 9ab relies on legitimate interest as its legal basis. We will cease such processing unless compelling grounds exist that override your interests.
9.2 9ab will not discriminate against you for exercising any of these data rights. Exercising these rights will not affect your ability to continue using the Platform, except where the exercise of a right — for example, a request to delete all account data — necessarily requires account closure.
10.1 The 9ab Platform is strictly intended for adults aged 21 and above. 9ab does not knowingly collect personal data from any person under the age of 21.
10.2 Age verification is a mandatory step in the 9ab KYC process. Where 9ab discovers or has reasonable grounds to believe that a Member is under 21 years of age, the account will be immediately suspended and all associated data will be retained only to the extent required for regulatory reporting purposes, before being securely deleted.
10.3 Parents and guardians are reminded to take appropriate steps to prevent minors from accessing online gambling platforms, including using parental control software on shared devices and keeping gaming account credentials confidential.
11.1 As 9ab operates under an international gaming licence and uses globally distributed technical infrastructure and third-party service providers, your personal data may be transferred to and processed in countries outside Pakistan. Such countries may have different data protection laws than those applicable in Pakistan.
11.2 Where personal data is transferred internationally, 9ab ensures that appropriate safeguards are in place, including: contractual data processing agreements with all third-party processors requiring data protection standards equivalent to those applied by 9ab; transfer only to service providers in jurisdictions offering recognised data protection adequacy; and regular review of international data transfer arrangements to ensure continued compliance.
11.3 By using the 9ab Platform and providing your personal data, you acknowledge and consent to the international transfer of your personal data as described in this Section 11, subject to the safeguards described above.
12.1 With your explicit consent, 9ab may send you marketing communications about bonuses, promotions, new games, and other offers relevant to your 9ab membership via SMS, email, or in-Platform notifications. Consent to marketing is sought at the time of registration and can be managed independently for each communication channel in your account settings.
12.2 You may withdraw your consent to receive marketing communications at any time by: updating your communication preferences in your 9ab account settings; clicking the unsubscribe link in any marketing email; or contacting our support team via live chat with a specific opt-out request.
12.3 Withdrawing marketing consent does not affect your ability to receive transactional communications, including deposit confirmations, withdrawal notifications, security alerts, and account-related system messages. These transactional communications are sent based on contractual necessity and cannot be opted out of while your account remains active.
12.4 9ab does not share your contact details with any third-party marketers for the purpose of sending you marketing communications from those third parties.
13.1 The 9ab Platform integrates third-party casino game software from licensed game providers. While these games run within the 9ab Platform environment, the game providers may operate under their own data collection practices in respect of game interaction data. 9ab does not control and is not responsible for the privacy practices of third-party game providers beyond the contractual obligations they have accepted as a condition of their integration with 9ab.
13.2 9ab does not include links to third-party websites on the 9ab Platform. All links and navigation within the Platform remain within the 9ab.biz domain. This Privacy Policy applies only to the 9ab Platform and not to any external websites or services.
14.1 9ab reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, gaming licence requirements, or operational circumstances. The date of the most recent revision is displayed at the top of this page.
14.2 Where changes are material — for example, where we introduce a new purpose for processing your personal data or alter the categories of third parties with whom data is shared — 9ab will notify active Members via the email address or mobile number registered to their account at least 14 days prior to the change taking effect, unless urgent legal or security circumstances require a shorter notice period.
14.3 Your continued use of the 9ab Platform following the effective date of any revision to this Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the revised Policy, you should cease using the Platform and request account closure in accordance with the process described in the Terms and Conditions.
15.1 If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 9ab has handled your personal data, please contact us using the following channels:
15.2 9ab will acknowledge all privacy-related requests within 48 hours and respond substantively within 30 days. Where a request is complex or numerous requests have been received, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
15.3 If you are dissatisfied with 9ab's response to your privacy concern or data rights request, you have the right to escalate the matter through the dispute resolution process available under 9ab's gaming licence, details of which are set out in the Terms and Conditions.
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