9ab Frequently Asked Questions

Registering on 9ab is straightforward. Visit 9ab.biz and click the registration button. Fill in your full legal name as it appears on your CNIC, a valid Pakistani mobile number, an active email address, and your date of birth. Submit the form and you will receive an SMS verification code on your registered number. Enter the code and your account is active. You must be at least 21 years of age to register.

9ab requires a copy of your CNIC (front and back) as the primary identity document for KYC verification. In some cases — for example if your CNIC is expired — a valid Pakistani passport may be accepted as an alternative. You may also be asked to provide a selfie holding your CNIC for liveness verification. KYC must be completed before your first withdrawal is processed. The process typically takes under 24 hours once documents are submitted.

No. 9ab strictly permits only one registered account per person. Opening multiple accounts — whether in your own name or using a different identity — is a serious violation of the 9ab Terms and Conditions. If multiple accounts linked to the same person are detected, all associated accounts will be permanently closed and any balances and bonuses will be forfeited. Our systems actively monitor for duplicate registrations.

On the 9ab Login page, click the "Forgot Password" link below the password field. Enter the mobile number or email address registered to your account and you will receive a one-time reset code via SMS or email. Enter the code on the next screen and set a new password. If you do not receive the code within a few minutes, check your spam folder or contact 9ab support via 24/7 live chat for manual assistance.

To permanently close your 9ab account, contact the support team via live chat inside your account dashboard and submit a written account closure request. Any remaining real-money wallet balance (net of unmet bonus wagering requirements) will be refunded to your last verified withdrawal method within a reasonable timeframe. Note that 9ab is required by its gaming licence obligations to retain your account data for a minimum of five years after closure for compliance purposes.

9ab offers a wide range of casino games covering every popular category. The live casino section features live Andar Bahar tables, live roulette, live blackjack, live baccarat, and live Teen Patti — all streamed from professional studios with real dealers. The slots library includes 500+ titles from leading providers, including Mahjong Ways 2 and Bingo Adventure. Table game classics and virtual sports are also available. The full games catalogue is accessible after login on 9ab.biz.

Yes, 9ab is fully optimised for mobile play on both Android and iOS devices. The 9ab website is built with a mobile-responsive design, so you get a smooth, fast experience directly through your mobile browser — no app download required. All major features including deposits, withdrawals, live casino, slots, and sportsbook betting work seamlessly on mobile. Players in Karachi, Lahore, Faisalabad, and across Pakistan regularly enjoy 9ab gaming from their smartphones and tablets.

9ab's sportsbook covers international cricket matches, PSL fixtures, and major bilateral series featuring Pakistan. You can bet on match winners, top batsman, total runs, innings totals, and dozens of other cricket markets. Odds are updated in real time and in-play betting is available for selected matches. All cricket bets are settled based on the official match result. Minimum and maximum stake limits per bet are displayed in the betting slip before you confirm any wager on 9ab.

Yes. Live Andar Bahar games on 9ab are conducted by real dealers in a professionally managed studio environment, meaning outcomes are determined by genuine physical card draws — not a computer algorithm. RNG-based virtual casino games on 9ab use certified Random Number Generator technology that has been independently tested and audited. 9ab does not manipulate game outcomes in any way. Certified RTP (Return to Player) percentages for slot games are published in the game information panel.

Pakistan Super League (PSL) is one of the most actively bet-on competitions on 9ab. During PSL season, 9ab offers an expanded range of markets for every match — including team totals, player performance bets, powerplay runs, and live in-play betting as the match progresses. Special PSL promotions, boosted odds, and cashback offers are frequently available. All PSL bets are settled against official scorecards. Check the 9ab sportsbook or visit the Cricket page for the latest PSL markets.

9ab operates under an international gaming licence issued by a recognised offshore gaming authority. This licence governs 9ab's obligations around fair play, player fund protection, KYC compliance, and responsible gaming standards. Pakistani players access 9ab as an internationally licensed offshore platform. 9ab complies with its licensing jurisdiction's regulatory framework, which includes independent audits of game fairness and financial practices. Details of the licensing authority are available in the footer and Terms and Conditions on 9ab.biz.

The minimum age to register and play on 9ab is 21 years. This is strictly enforced through mandatory CNIC-based KYC verification for all members before any withdrawal is processed. Any account found to belong to a person under 21 will be immediately suspended, investigated, and permanently closed. All funds associated with an underage account will be forfeited. 9ab takes underage access extremely seriously and cooperates fully with relevant authorities in relation to any such cases.

9ab offers a self-exclusion tool accessible from your account settings under the Responsible Gaming section. Choose an exclusion period of 6 months, 1 year, 2 years, 3 years, or permanent. Once activated, your account is immediately closed to wagering and all marketing communications are stopped. Self-exclusion cannot be reversed during the minimum elected period. If you cannot access your account, contact 9ab support via 24/7 live chat and request self-exclusion directly — our team will process it immediately without requiring login.

9ab provides a full suite of responsible gaming tools at no cost to all members: deposit limits (daily, weekly, monthly), loss limits, wager limits per bet, session time reminders, cool-off periods (24 hours to 6 weeks), and full self-exclusion. All tools are available in your account dashboard under Responsible Gaming settings. Limit reductions take effect immediately; increases require a 7-day cooling-off period. 9ab's support team is trained in responsible gaming and available 24/7 via live chat to assist with any welfare-related request.

The fastest way to reach 9ab support is through the live chat feature inside your account dashboard, available 24 hours a day, 7 days a week — including Pakistani public holidays. For formal written queries or complaints, you can email [email protected] and allow up to 2 business days for a response. There is no telephone support at this time. For urgent matters including self-exclusion requests, account security concerns, or suspected unauthorised access, please use live chat for the fastest resolution.